Julie Fink, ACPMPO, CHP, joined Bentek in 2005 and boasts over 20 years of experience serving the Public Sector. She has been with the company since its inception and has not only witnessed its growth but actively contributed to it.
Starting her career at Bentek in Implementation and Client Success, Julie leveraged her client and industry expertise to lead and expand those teams, ascending to the role of President in 2022.
Throughout her tenure, Julie Fink was instrumental in shaping Bentek’s product and service offerings, with a keen emphasis on the Public Sector. Her strategic leadership in developing both the Implementation and Client Success divisions has been pivotal. By integrating industry best practices and actively seeking customer feedback, Julie has been a catalyst for continuous innovation within Bentek’s software solutions, aligning them with the evolving needs of the company’s vision.
Her dedication to excellence is evident in the refinement of Bentek’s implementation process, achieving an unparalleled 100% success rate. This accomplishment is a direct result of a dedicated focus on team member growth and process efficiency ensuring a quality implementation and seamless transitions for clients.
Simultaneously, Julie’s commitment to client satisfaction has fortified the Client Success division, contributing to an impressive 98.5% client retention rate. She understood that products alone do not make a company successful in the public sector; customer service accompanying those products is equally vital. Her dedication to maintaining high client retention rates reflects her belief in building lasting partnerships based on trust, quality, and mutual success.
Julie Fink’s tenure at Bentek is marked by her significant contributions to the company’s strategic direction, particularly in developing a robust product and service model tailored for the Public Sector. Julie’s strategic foresight and unwavering commitment to excellence have been instrumental in shaping Bentek’s trajectory and ensuring its esteemed reputation in the industry. Through these efforts, Julie has not only solidified Bentek’s position as a leader in the Public Sector but also ensured its continued growth and relevance.
Julie continues to lead the charge, driving the development of new, client-inspired products and optimizing client services as the company explores new markets across the United States.