Do you have difficulties selecting the right technology partners or new tools that really fit your needs? If you said yes, you’re not alone. A research study by Celonis found that nearly half of all C-level managers don’t know where to start when creating a digital transformation strategy.
Not only are there a staggering number of choices available, and more emerging each day, but the costs for these tools seem to keep going up as well. With 57% of companies saying that leveraging key digital technologies is critical to their operations, according to Advance2000, making the right decision has never seen this amount of pressure.
Finding the right technology partner for your company can be challenging. With a plethora of options to pick from, it can be hard to know whether you are selecting the best choice or not.
But where do you start?
Here are Bentek’s top questions to consider that will help ensure you are selecting the right technology partners:
1. Do They Meet Your Needs?
One of the most important things you should consider is whether or not the tool or partner you are evaluating can actually solve your problems. Don’t be sucked into the flashy ad-ons tech companies offer. Instead, simply focus on your core challenges and goals.
2. Knowledge vs Expertise?
Building on the first tip – not all solutions are made equal. You should look for partners that are not just knowledgeable about your industry but are experts in it. This will ensure that moving forward, you and your technology partner will speak the same language and be able to work together effectively.
A good example of this is Bentek, LLC. We are a benefits enrollment and administration platform that are leaders in the Public Sector. By specializing in this area, we offer a customized platform, superior service, and know how best to support our clients.
3. Do They Offer a Good User Experience?
Even the best tools can be rendered useless if they’re too difficult to use. When evaluating new technology, you should make sure the tools are simple and easy to navigate. Systems that can be customized and tailored to work the way you want should always be a must-have, not a want!
4. How do They Integrate?
With access to so many different tools, integrations are a vital aspect of creating a successful digital transformation strategy. Good technology resources will be able to integrate and work with the other systems you are using to provide maximum effectiveness and save time.
5. Are They Committed to Success?
What type of support and customer services are offered? A critical part of choosing the right partner is making sure they will be there when you need them. When going through the evaluation process of different partners, be sure to look at their success plans and ask for references.
6. How Transparent are They?
Transparency is an essential building block to good, long-lasting partnerships. Are the technology providers you are evaluating willing to lay all of their cards out on the table? Everything from integrations and training to client success and support is important to understand when conducting an evaluation of a new partner. You should ask questions about procedures/documentation, and transparent providers will welcome the discussion.
7. How Much Security Do They Provide?
What type of support and customer services are offered? A critical part of choosing the right partner is making sure they will be there when you need them. When going through the evaluation process of different partners, be sure to look at their success plans and ask for references.
If you are a Public Sector or Government entity, choose Bentek as your trusted Benefits Administration and Enrollment Provider. With nearly 20 years of experience, Bentek is the LEADER in Public Sector Benefits Administration.
Interested in learning more about what we can do for you? Contact us!
