Client Experience
In Your Corner, Every Time
You can count on us when you need answers. Our proactive approach and swift response times ensure that our team of experts will be there for you when needed. We’ll also keep you up to date on Bentek’s latest features and other enhancements.
The Key to Our Success? Our People.
Every Bentek client enjoys an amazing client experience and proactive support built upon our four pillars:
- Consultation: We begin by understanding your needs and challenges through thoughtful conversations. This ensures that the platform is tailored specifically to your unique requirements.
- Communication: Clear and open communication is at the heart of our service. We respond quickly so you stay informed and can rest assured we’re hard at work for you.
- Collaboration: Your input is valued. Together, we build creative solutions, inspired by you, that are transformative for all.
- Consistency: You can rely on us to deliver the same white-glove service every time, with every single member of our team. We strive to exceed your expectations with each and every interaction.
Net Promoter Score
We are dedicated to creating raving fans!
% Client Retention
Building Partnerships that last at Bentek.
% Plan Year Renewal Client Satisfaction Score
Win-Win Solutions every time!
Your Dedicated Client Success Team
Your dedicated team of benefits experts, all based in the U.S., are ready to support your success, ensure our platform is functioning as expected, and serve as a helpful resource you can access at any time.
Every client receives personalized support from a dedicated team. Our support model ensures that you have someone you can count on, always. You deserve timely responses, consultative guidance, and practical solutions that ensure operational success and satisfaction year-round.
- White Glove Service, No Additional Cost
We go the extra mile and provide the highest level of ongoing consultation to make sure your experience is extraordinary. - Tenured and Experienced
Our team of talented team professionals have extensive experience in human resources and benefits administration, and proven success working with public sector organizations like yours!
- Proactive Project Management
We partner with you from the beginning to establish clear project goals and expectations so that we’re always on the same page and working together to achieve success. - Unlimited Training and Education
We’re always ready and always available. Learn from unlimited training sessions and access to webinars, documentation, and videos.
Bentexpert℠ Support & Service
Bentek delivers platform support for end users year-round. We’ll answer questions, provide navigational assistance, and guide you through the enrollment processes. With reliable assistance and same-day responses, you can rely on Bentek to serve as an extension of your office to support your employees and retirees.
At Bentek, your employees and retirees interact with real people. No bots about it! Our Customer Support Specialists offer a wealth of platform and benefits expertise, and can help with everything from troubleshooting to advanced technical questions.
- Located in the U.S.
- Same Day Response
- Phone, Email, and LIVE Chat
- Multilingual Support
- Helpful Resources
Learn. Grow. Succeed.
We recognize that implementing a new software platform requires time and effort, but you don’t have to do it alone. We’re here to make the process as smooth as possible. Our goal is to deliver training that develops your skills and makes you an expert in no time. To support you on this journey, we offer a variety of training resources including 1-to-1 sessions, engaging webinars, informative videos, or comprehensive user guides.
- We’ll keep you on track with comprehensive, yet easy training.
- Unlimited training means we’re always there to lend a helping hand and provide guidance.
- Grow your skills and engage with Bentek peers at our HIVE workshops.
- Have a great idea for a feature? Share it on the Vet It To Get It page in your Bentek system.
- Visit our blog to see what’s developing in the world of HR and benefits.
“I honestly cannot pinpoint one or two things I enjoyed most.”
“The entire experience was one of the absolute best conferences I have attended. Very well thought out and planned. Content was such that I was never bored or wondered when it would end. The entire day was very well organized! You have a great team!”
“Networking with other HR professionals and your staff. Being your client always makes me feel included and always in the know.”
“The entire day was engaging from the speakers to the individual details and hands-on interaction.”
HIVE Attendee Experience Rating
4.9 Stars
Complexity Doesn’t Need to be Complicated
See for yourself how Bentek can simplify your most challenging benefits administration requirements.